CANCELLATION AND REFUND POLICY
- Return and Refund Policy
For your satisfaction, we ensure that you always get food delivery according to your requirements. Our return and refund policy enhance the trust of our customers in our determination.
- Cancellation and Refund
A Cancellation is allowed within 2 minutes of the placement of order with full refund. The Refund will be processed back to source within 7-10 business days. No cancellation of order after 2 minutes (120 seconds) of the placement of order. To initiate the cancellation of a Delivery Order, please send a cancellation request by email with the order ID to customercare@sattvikkitchen.com.
- Wrong order
We ensure that you get the right food delivered at your place. However, if you get the wrong order delivered, then, you can simply contact us and let us know. We can make suitable changes in the transactions and provide the right food.
- Bad food
Though we always cook our food with the freshest ingredients, we feel that it is our responsibility to provide assurance regarding the bad food. If you feel that the food is in bad quality, call us and let us know. We will take care of the inconvenience and provide you suitable refunds.
- Contact us to ask your queries!
There are various terms and conditions that we include to ensure the perfection and professionalism in our services. So, if you feel the need to know more about our refund and return policies, feel free to give us a call. We are always there to answer all your questions and help you out with the ordering.
We want to make sure that you receive best quality food and enjoy at your own place. And you can help us in doing that.
For any further support, please reach us via email at customercare@sattvikkitchen.com. Or whatsapp at the number given in the Foot Menu of the website.
PRIVACY POLICY
- We Take Complete Care of Your Privacy!
Sattvic Kitchen gives immense importance to the privacy of the customers. With the high-standards of policy and the advanced platform, we are capable of keeping your information safe within our reach.
- When do we collect your information?
By visiting our website and placing your order, you provide us some necessary information. The information such as your location, contact, address, email and other necessary pieces of information becomes important to provide services. We also ask for other details in order to provide you the benefits of our discounts, offers, and combos.
- How do we use your information?
All the pieces of information that you provide us are used to ensure the quality of services. We maintain a strong relationship with our services. With your information, we try to understand your preferences and requirements to offer top-notch services. Also, the information becomes helpful in legal and regulatory needs. The services and operations get better for us and convenient for you.
- When do we disclose the information?
All your personal information stays safe with us. We only share it with the internally to ensure the comfort and reliable services. However, your information might get shared with public officials, working under government. The disclosure to the government only happens when it is required by the law and regulation.
We never use your personal information other than the mentioned reasons. Our platform and the management team keep your information safe and protect your privacy. If you have more questions, please feel free to contact us at customercare@sattvikkitchen.com.
